Returns & Exchanges
mmmmHOT is proud to offer a 100% money back satisfaction guarantee! If you aren't completely satisfied, simply return your purchase to us in as-new condition within 30 days, and we will refund 100% of the purchase price to you, no questions asked! Please read our Returns and Exchanges information below for full details.
If you would like to return an item you can do so within 30 days from the original date of dispatch. If not received in that timeframe, no refund or exchange can be given. Please note, for sanitary reasons we can only accept returns or exchanges for garments intimate in nature (including underwear, G-strings/thongs, panties, knickers, hosiery and stockings) if the item is in as-new condition, with all tags and labels still attached and in its original packaging (unless the garments are deemed to be faulty or flawed).
Reasons for Return
Faulty Item
At mmmmHOT we pride ourselves on the high quality of our products, but in the unlikely event that you find an item to be faulty, you can return it to us and if deemed to be at fault by fabric flaw or manufacturing, we will gladly do one of the following:
- replace the item, free of charge
- refund the full price that you paid, including postage charges, or
- offer an instore credit for the full price that you paid, including postage charges
Postage charges will be refunded or credited to you at the mmmmHOT standard shipping rate. As soon as we receive the returned goods, they will be inspected by our Quality Assurance department. Garments which have been purposely tampered with will not qualify for an exchange or refund.
Wrong Size
If you discover that the item you have ordered is the wrong size, you can return it to us within 30 days of the original dispatch date, and we will do our best to exchange your item for the correct size in the same style, subject to stock availability. Please note, you are responsible for all postage charges incurred to return the goods to us. Items must be returned in "as new" condition with any tags and labels still attached, in the original packaging. We are unable to accept garments which have had the tags/labels removed. Please make sure you are happy with your purchase before removing any tags/labels. Please make sure you indicate on the Returns Form the size you purchased, and the replacement size you require. You will be charged the applicable postage rate for the new item(s) being dispatched, so please ensure you indicate on the Returns Form the method by which you wish to be charged.
Change of Mind
We’re committed to customer satisfaction, so if for whatever reason you change your mind about an item, you can return it to us within 30 days of the original dispatch date, and we will offer a 100% refund or instore credit for the cost of that item (not including postage). Please note, you are responsible for all postage charges incurred to return the goods to us. Items which are returned for change of mind must be returned in "as new" condition with any tags and labels still attached, in the original packaging. We are unable to accept items which have had the tags/labels removed. Please make sure you are happy with your purchase before removing any tags/labels.
Returns Instructions
Step 1: Download and print the Returns Form from here. Please ensure this form is completed fully (including the transaction number from your original order) so that we can process your return quickly and efficiently. Please carefully describe the defect or reason for the return on this form. Please indicate the size purchased and the replacement size required, if any.
Download Returns Form
Step 2: Place the goods, along with the completed Returns Form, in a box or satchel suitable for mail. Please ensure that the goods are carefully packaged, as we cannot take responsibility for items that are damaged in transit.
Step 3: We recommend that your article is registered or insured as we cannot take responsibility for items that do not reach us. Please ensure you keep a record of the registration or insurance until you are satisfied that we have received the goods. Post your returns to:
mmmmHOT
PO Box 287
Leederville Western AUSTRALIA 6903
Step 4: As soon as we receive the returned goods, they will be inspected by our Quality Assurance department and we will process your return. We will then notify you using the contact method nominated by you on your Returns Form.
If you have any further questions, please do not hesitate to contact us by phone on (08) 9228 4100 or drop us an email at info@mmmmhot.com.
